Restricted fares are non-refundable and must be paid in full at the time of booking. I would love some advice and for someone to tell me this will all be ok!! I'm not sure whats up with Princess these days. Powered by Invision Community. Gosh! My pleasure; add them to speed dial for your cruise; I already have on my iphone, You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. Sometimes we'll book two days before if there's a chance of experiencing jet lag. Their entire suggestion was to try to find a flight from SFO to Heathrow and if worse came to worse I would wind up joining in Cobh(that means that I would spend a fewdays in London which would have been OK but I would have missed Saint Peter Port. Once you have clicked the Princess EZair . We recommend that guests contact the airline(s) directly, once you receive your air notification, to request specific seats. I did talk to them when 700 flights were canceled by One World due to a staff scheduling error. Tom AF-1 12.4k March 4, 2007 Cincinnati. It has been like this for the last month now. Restricted fares become non refundable after 24 hours of booking no matter how far out you are booking. Yes, to change one way you have to change both. Click here to reload the page in order to enable certain features. If you leave next Monday then your flight should be ticketed. Question - should I care that Princess hasnt notify me? Flexible fares:Flexible fares are designed for those guests who have less certainty in their travel plans and want the freedom to cancel their flight arrangements easily. They were of absolutely no help. You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. I'm not sure whats up with Princess these days. Very important to have ifneeded using EZ Air. So far they have been changed (by Delta) to departing at 6am (on day of disembarkation, had to call and get that fixed), then to 7pm, and now recently 5pm. Fees apply within 54 days, Cancellation fees may be up to the full value of the ticket, Same date as cruise final payment date. Announcing Our 2023 Cruisers' Choice Award Winners! Restricted. They were of absolutely no help. Is there a different number to call once your out of the US? I was on princess many years ago. 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. 0. Had booked a 3 hour nonstop thru EZair that AA cancelled and AA rebooked me on a 10hr 2 stops with plane changes. This is a dedicated phone number, not the Princess contract number. Princess has no control over seat assignments, and any changes are at the discretion of the airline. Airlines are cancelling flights like never before. This is a dedicated phone number, not the Princess contract number. Princess EZair (For North America Only) On select voyages Princess EZair will be the only way to book cruiseline air. Get personalizedsuggestions based on when and where you sail. Two of them were minor but the last had me leaving FLL about the same time the shipped docked. They are both correct. I have received notification from Air Canada each time. The numbers are also listed on your boarding pass. Cancellation Policy. Cancelflexible airfareup to 45 days prior to departure with nofees. This type of last-minute problem is the very reason we always book a room in the departure city for the day before. Within Australia, use 13 24 88. Air charges are non-refundable (e.g. no cash back). See for yourself! Changes are not permitted and will result in 100% cancellation fee. Our En Route Desk provides 24/7 support to ensure your air travel is as worry-free as your cruise. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Princess has no control over seat assignments, and any changes are at the discretion of the airline. No fee until 45 days prior to departure. Air charges are non-refundable (e.g. A week later it's til hasn't changed so I called united. EZAir is impossible to contact directly and 3 calls to Princess did not help. 1k. Delta is a mess. It's called In Route Assistance. Anyone else been through this - what should I expect that Princess will do? They will put you on hold while they call the EZ Air folks. They are both correct. Two weeks ago I had a flight on AA changed 48hrs before the flight. Paid with final balance, Immediately at time of air booking with credit card, Peace of mind that your cruise holiday package is covered and in the event of disruption we will work to assist you, No fee up to 54 days prior to departure, guests will only pay for additional flight costs. To learn more, see your travel agent or call 0344 338 8663. From 320 days up to 4 days before departure subject to availability, Competitive and updated in real-time based on current airline inventory. Access Your Booking Without Registering Access your cruise without logging on Required First Name Last Name * Date of Birth Booking Number Manage Booking Already Registered? You can now review up-to-the-minute flight schedules, with competitive, real-time airfare pricing and inventory for only those flights that complement your cruise. We had our flights booked to a time that was not allowable for the cruiselines and my travel agent was very instrumental in getting the flights fixed for the original price we booked. This is just what I needed. Princess EZair - Flights for Your Cruise - Princess Cruises The Easy Way to Book Flights for Your Cruise Enjoy customized suggestions based on when and where you sail, low prices with flexible fares and the reassurance that we'll get you to the ship. Average wait. Plus, you'll find a host of other exciting benefits: The new Princess Plane Sailing program offers two distinct pricing options, each with specific features and benefits depending on your travel needs. Its so expensive now. I tell you how it works and why it is a great servic. Click here to reload the page in order to enable certain features. Does anyone know the number for EZ Air that you call if you have any problems? Maybe someone out there has a direct number. CruiseHealth FAQ. If youre ticketed and paid, this is all on the operating airline. Our representatives will record your new flight information into your booking record.". An airline credit memo will be recorded minus applicable fees. After 3 hours on the phone with AA finally got a flight a day early that was workable. You can book EZAir flights yourself and have 24 hours from booking to cancel even restricted fares. We decided to use EZair because of the discount Princess was offering on flights. OH-Go Reds #6 Air charges are fully refundable until 54 days prior to departure. Powered by Invision Community. I check other private website for air flights and they are the same as Princess schedule. These fares are typically higher than Restricted fares, but include the following added benefits: Restricted fares:Our Restricted fares will typically be lower than our Flexible fares, with the following terms: When it comes to exploring legendary destinations around the world, youve always chosen Princess Cruises for its service and dedication. Outside of the United States and Canada you may reach us at 661-284-4410.. This definitely sounds like it could all be attributable to Delta scheduling. The agent first said that the ticketing would happen 45 days before departure to which I said it's something like 35 days right now. We pass the exclusive savings we enjoy because of the high volume of flights we sell on to you. Its called In Route Assistance. Department you're calling Customer Service. Book flights, excursions, spa appointments, and more! Cancellations will incur a 100% cancellation fee.. Air payment is due on the date of the final cruise payment not at the time of air booking. And I really wanted to get to Guernsey.). Princess EZair is quick, easy and a worry-free way to book air, featuring low prices with flexible fares that can be changed up to 45 days prior to departure with no fee. Princess EZair offers real-time, competitively-priced flights that are customized to when and where you sail. If there aren't options on Delta then I call Princess because they may have to book with a different airline instead. Im not one to wait around so I used the confirmation number to look up our flights on Delta. Princess representatives are available to answer this emergency en route line from. Our flights for our May cruise changed on the United website in February. At this point, this flight is no different than any other ticket that you purchased on your own. So I went to our reservation today and when looking at info on our flights booked with EZ Air for our cruise departing next Monday, I kept getting an error message stating our flights had changed and we would be notified. If, on the day of travel, guests miss or will miss their original port of embarkation due to airline delay or an airline service disruption, such as flight cancelation or flight re-routes, Princess will work with the airlines to find a reasonable alternative to provide flights to the next appropriate port at no additional air cost to the guest. Always have to go through a CSR, and even then they relayed everything and never let me talk to that department. Fees apply within 45 days. So after reading your post, I decided to go for it and got on chat with Delta. After 3 hours on the phone with AA finally got a flight a day early that was workable. Best time to dial 2pm. And sure enough the times have changed and we are now scheduled to arrive 3 hours after the ship leaves!!! Log in to view and manage all your bookings Log In If you would like to create an account, register here. I demanded a supervisor and am still holding. It has been like this for the last month now. It could be the airline not informing Princess. And to top it off, now they have reinstated the original 1pm flight we wanted, the one that they cancelled! Restricted fares are non-refundable and must be paid in full at the time of booking. Dress Code and What to Pack for a Cruise. Contact Us: Princess Cruises Contact Us Customer Support and Information Live Support & Info Bookings and general support Australia: 132488or 1300 551 853 Bookings and general support New Zealand: 0800 780 717 General Support: 0344 338 8663 Monday - Friday: 8:00am - 8:00pm Saturday: 9:00am - 5:00pm Sunday: 10:00am - 4:00pm I just talked to Princess & verified those numbers. Outside of the United States and Canada you may reach us at 661-284-4410. Call picked up by a real person YES. Now, let Princess take care of all your travel arrangements, so your peace-of-mind can start before you even step onboard. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Announcing Our 2023 Cruisers' Choice Award Winners! This special number is operational only in the United States and Canada. Is there a different number to call once your out of the US? Air payment is due on the date of the final cruise payment not at the time of air booking. If your flight is cancelled or you have a last minute emergency,how would you get through to them? Future Cruise Credits (FCC) Travel Documents. She's been embattled as they all have over the past couple of years and still heavily discounts so I try not to add more to her plate unless absolutely necessary. 1-800-774-6237. I need answers - we leave in 9 days!!! I would rather be the one in control of my flights. Go to flights then "Add / Modify Booking'". Seat assignments are not guaranteed and are subject to change without notice due to schedule changes, equipment changes or other unforeseen circumstances. There *used* to be a direct line you could callbut I think that was maybe 5 years ago. 1. Now, let Princess take care of all your travel arrangements, so your peace-of-mind can start before you even step onboard. Contact Us - Princess Cruises Contact Us Plan a Cruise Find Cruises & Cruisetours Cruise Deals Learn About Cruising Cruise with Confidence New to Cruising Why Princess? "Upon learning your new flight arrangements, we ask that you immediately contact Princess with your new flight information for our records. You will pay for Flexible EZAir flights at final payment date, but if you book flexible fare still have option to cancel up to 45 day rule of flight or cruise whichever is sooner. Took a very long call to Delta, but finally got rebooked on the route I had previously booked in November. Not EZAir but 6 months ago we booked 1pm flights out of Vancouver to fly home in May. Posted October 6, 2018. The fault is with the airline not informing others of there updated schedule. Should I be buying my own air at this point? When they finally answer the phone the rep will then play "telephone" with you going back and forth and taking way too long to fix a simple problem. Have you tried calling the airline directly? Luckily I check with the airline app for the latest flight time. I waited a few weeks to see if it had changed on the Princess website but when it hadn't changed a couple weeks later I used chat. I just ticketed yesterday, got my seats, and ready to go. Not that unusual especially now. Access fares lower than most public prices. My guess is that Delta changed the times and thats what you were seeing before the ezair department even had a chance to change flights for you. 5 a.m. - 8 p.m. Pacific Time, Monday through Friday, and 5 a.m. - 5 p.m. Pacific Time, Saturday and Sunday. Air payment is due on the date of the final cruise payment not at the time of air booking. You may call us toll-free at 800-545-0008. I had to check to make sure I hadnt posted this in my sleep! Today, I contacted Princess Ez-air (option #4) and James . Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Just wondering if ez air has a special contact number, or do you just call the 1-800 princess number and wait on hold forever (like I have been doing!). It took EzAir a couple of days to say there was a itinerary change. Flexible fares:Flexible fares are designed for those guests who have less certainty in their travel plans and want the freedom to cancel their flight arrangements easily. If your flight is cancelled or you. I have Air Canada booked through EzAir for August. #cruiserestart #cruiseupdates #letscruise #medallionclassapp #cruiselife #welcomebackprincess #cruisecritic #cruiseship I tested this out this morning with other ticket agency and they show the same as Princess. Just wondering if ez air has a special contact number, or do you just call the 1-800 princess number and wait on hold forever (like I have been doing!). And this is through the enroute number, the one that's supposed to help if my flight is delayed or canceled or I miss a connection. Plus, you'll find a host of other exciting benefits: 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. Thanks for posting those numbers. This is what travel insurance is for. That being saidI wish there was a better way to get hold of the EZAir people. Payment is due immediately upon time of air booking. You should always check with the airline directly for any changes. This past Monday I finally got the notice, almost two months after the change was made by United. No fee until 45 days prior to departure. Now, let Princess take care of all your travel arrangements, so your peace-of-mind can start before you even step onboard. The confirmation number that we were given doesn't work any more. Guests who book air travel through Princess Cruises will be automatically enrolled in the Princess Late Arrival Protection program. We will now be paying for a flight we will not be. You have to figure out who is responsible as this is so vague. I want to change my return flight, but cant figure out how to do it online( I want to keep our flight to Southampton). Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Does anyone have the phone number for EZ air, should you need to contact them while your traveling in case you need their help. Something happened to me . visas and other legal documentation that may be required, application of the Passenger Services Act to the new itinerary, comparability of cost, flight connections, and travel time required (note, any refund due on the unused air ticket must be used to offset the cost of the new air ticket), where in the original itinerary this port is located. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. We are onboard the Regal Princess and today visited Messina and Taormina on the island of Sicily, Italy while on our two week Mediterranean Cruise. They are both correct. We had a delightful day shopping and eating.Comment below and let us know your thoughts.===NEW INFO=== Address for USPS mail: PO Box 50474, Provo, UT 84605 Merchandise: https://lets-go-travel-tips.creator-spring.com/ Allison Travel Agent Email: a.larson@dreamvacations.com YouTube Channel Email: letsgotraveltips@gmail.com Website: https://www.letsgotraveltips.com Facebook Private Group: https://www.facebook.com/groups/letsgotraveltips Facebook Public Page: https://www.facebook.com/letsgotraveltips Follow us on InstaGram: https://www.instagram.com/letsgotraveltipsUse this link to check if you are subscribed www.youtube.com/letsgotraveltips?sub_confirmation=1#princesscruises #princess #athens #mykonos #greece #cruisenews #masks #vaccines #rubyprincess #regalprincess #caribbeanprincess #letsgotraveltips #letsgo! These calls will be routed to our customer service centers in Australia or the United Kingdom, subject to the time of call. Call center hours 24 hours, 7 days. Seat assignments are not guaranteed and are subject to change without notice due to schedule changes, equipment changes or other unforeseen circumstances. Air Canada has changed one of the flight times 3 times. By Click here to reload the page in order to enable certain features. This special number is operational only in the United States and Canada. While creating a booking you will be able to view available air schedules by clicking on the Princess EZair button from the Pricing Detail screen. . We used Princess for air reservations on our recent Baltic cruise and vowed to never make that mistake again (mostly bc we couldn't check in early / use upgrades on intl flight and had barely enough time for a connection) but the price was probably better than what we might have otherwise found. Here are 3 reasons not to book cruise line air. Princess Cruises - eZAir Holland America Line - Flight Ease Cunard Line - CompleteAir Designed for the modern traveler, these flight programs provide cruisers access to real time airfares with your choice of airlines and flights any time from 330 days up to 4 days prior to sailing. Travel Tips 13.5K subscribers We are onboard the Regal. Getting flight quotes or booking flights is easy, but if you need help contact us or your Travel Advisor. Your flights will be updated soon." Luckily I check with the airline app for the latest flight time. Phone number to dial 800-774-6237. #3. Licensing Information: In our case, Princess hasnt updated there flight schedule with the airline schedule. Princess EZair offers real-time, competitively-priced flights that are customized to when and where you sail. 19952023, The Independent Traveler, Inc. What a huge hassle. That's right -- if you want to fly with someone booked in another cabin that is already linked on your cruise reservation (like, y'know, your kids) you must first book your own flight and make note of the flight booking number. Ive been on the phone with Princess for the past two hours trying to get answers but all they will say is we have submitted a form to the air department. Last minute emergency is what? Im glad that this ended up working out for you! I imagine they have access to that kind of info. After having spent hours on hold to solve other problems that Princess created already this year I said that I'm very disappointed in Princess customer service and she apologized but then said there was no way for me to contact them directly. I clicked the modify option to see if it was ticketed. Announcing Our 2023 Cruisers' Choice Award Winners! trbarton, January 21, 2019 in Princess Cruises. Common Questions and Topics. Factors taken into account in determining the appropriateness of a port of call include, but are not limited to: No change penalty until 45 days prior to departure for Flexible fares only. Air charges are fully refundable until 45 days prior to departure. The flight was changed a week ago thur.princess said they couldn't help until it showed on their site. Kudos to your wife for not giving up and making them actually do their job. They are both correct. . Our nice, easy 1:00 pm same day flight eventually morphed into a 3-stop nightmare. You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. Until - suddenly - the original flight route was back. I do not believe you can contact Princess EZAir directly. Air charges are non-refundable (e.g. First off, "EZAir" fails to live up to that name in one gigantic way -- You cannot book a flight for your cabin and another linked cabin at the same time!!!!
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